Privacy Policy

SpyderSage.ai (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign up using a third-party provider (such as Google), we receive your basic profile information from that provider.

Website and Business Data

To provide our SEO audit and optimization services, we collect and process the URLs of websites you submit, along with their page content, metadata, site structure, and performance metrics. If you connect third-party platforms (such as Shopify or WordPress), we access data necessary to perform SEO analysis and apply optimizations on your behalf.

Usage and Analytics Data

We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, device type, browser type, IP address, and referring URLs. This data helps us improve the platform and troubleshoot issues.

2. How We Use Your Data

We use the information we collect to:

• Provide, operate, and maintain the Service
• Perform SEO audits, generate reports, and deliver AI-powered recommendations
• Generate content (blog posts, meta descriptions, etc.) based on your instructions
• Process payments and manage your subscription
• Send transactional emails, including audit reports and account notifications
• Analyze usage patterns to improve the platform
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate the platform:

• Supabase — Authentication, database, and file storage. Your account data and project data are stored in Supabase-hosted infrastructure.
• Google APIs — We use Google Search Console, Google Analytics, and Google PageSpeed Insights APIs to gather SEO data for your connected properties. Access is governed by your explicit OAuth consent.
• Shopify API — If you connect your Shopify store, we access product data, page content, and theme files to perform SEO analysis and apply optimizations.
• Payment Processors — We use third-party payment processors to handle billing. We do not store your full credit card details on our servers.

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

4. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data. For detailed information, please see our Cookie Policy.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention). Anonymized and aggregated data may be retained indefinitely for analytics purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal obligations
• Data Portability — Request your data in a structured, machine-readable format
• Opt-out — Opt out of marketing emails at any time by clicking the unsubscribe link

To exercise any of these rights, contact us at support@spydersage.ai.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encryption at rest, secure authentication via Supabase, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at support@spydersage.ai.